Location: Lancashire, UK

My client is looking for a Business Centre Manager to join their inbound sales division in Lancashire. They require a first class manager who is the best in their field to develop a thriving operation. This role demands a hands on approach whilst having the autonomy to make decisions at a high level operationally. They are looking for someone who is ready for a challenge and able to make a significant impact to their commercial performance.

The Business Centre Manager will develop and deliver a high quality service through effective and dynamic leadership of a team of up to 50 staff.

Location: USA

Our client, specializing in working with not for profit faith based ministries, is a nationally recognized industry leader in inbound, outbound, fulfillment, event management, fund raising support and Internet solutions. Our client has an established track record with their customers and are currently serving over 250 organizations in the United States and Canada. Our client works with organizations to advance their mission by providing advanced technology support and systems development.

About the Position
This position will be responsible for operatrion of a 300 seat call center.

This role will include functional responsibilities over the various operating units including Customer Service, Sales Support and Training, successfully driving the inbound and outbound sales and telephone prayer support, as well as the inbound and outbound customer service program efforts of the company. The Director will ensure the financial success and client satisfaction of all customer programs through the successful hiring, development and management of the center's management, supervisory and line staff.

Location: Denver, USA

Call center service agency has an immediate need for a Manager to run a 200+ person center. Will be responsible for all aspects of this blended (primarily inbound) operation.

Requirements: Must have call center management experience with a minimum headcount of 200. Inbound and outbound required. Local.

Location: USA

*PLEASE MAKE SURE YOU MEET ALL THE REQUIREMENTS BEFORE APPLYING TO THIS POSITION.*

1. You live in the Atlanta region - OR - you are willing to SELF relocate.
2. You have experience in an Outbound management role with TeleSales reps.
3. You have some background or focus on superior service.
4. You have at least some college, degree preferred but not required.
5. You have experience coaching and mentoring the front line either as a trainer OR as a manager who oversaw the frontline.
6. You understand that outbound centers are more than meeting goals or rehiring, but that it requires a commitment to employee development, excellent service delivery, and more.
7. You're aware the salary range for this position is a base in the 60's with additional bonus up to 25% of your base.
8. You have at least 5 yrs call center experience at the management level.

Location: Buckinghamshire, UK

My client is an international organisation, and due to large-scale re-organisation within the Company, they are currently looking for a Client Manager to join their Call Centre near Leighton Buzzard.

Reporting into the Head of Operations, the purpose of this role is to take responsibility for one or more of our Clients Accounts, maintaining and managing the long-term strategic relationship with the client. This role will focus on Account growth, increasing and improving the tenure of Client relationships.

You will manage the negotiation of all commercial agreements with the client. The role will control all financial elements of the account, including the creation of cost and business models, internal financial reporting and client invoicing.

Location: Midlands, UK

Reporting to the Head of Customer Service, you will be responsible for setting up a new Customer Service department, including front/back office and tele-underwriting. You will lead, manage and motivate the department to ensure that excellent customer service and targeted business results are delivered.

This role demands key start up and change management skill as you be responsible for the transition from project to operational activity and will grow the department (will start at 75FTE but plan to double this in 2005).

This is an exciting challenge as all systems and processes are new. Also the current staff are very comfortable in their current culture and a strong leader is needed to change this.

Location: Milton Keynes, UK

My client is looking for a Customer Services Centre Operations Manager to manage, co-ordinate and develop their customer service centre, providing strategic direction and leadership in line with business objectives.

Main Tasks
Leadership: Support a coach a team of Operations Managers, set and agree challenging targets, motivate teams towards achieving goals and objectives

Management of the centre: Responsible for driving change, Plan and implement projects, Create and implement strategies which allow the centre to increase productivity

Budget management

Communication - This role will involve extensive client liaison Challenge and review process, procedures and practices

Location: West Sussex, UK

This is an operational leadership role, whose purpose is to deliver business objectives by developing a performance based sales and service culture.

You will understand business strategy and objectives and use this knowledge to develop operational plans. You will lead, motivate, coach and develop colleagues to drive performance to deliver plans and objectives for the customer and the company.

Location: USA

Premier customer care organization looking for a seasoned Director of Business Development. The Director, with a demonstrated sales history, will assist the company in the cable and wireless vertical.

Location: California-Los Angeles and Connecticut-New Haven, USA

The Director, Call Center reports to the Vice President, Claim and Call Centers and is responsible for ensuring that the front-line staff deliver high quality and efficient service to members, prospective members and those brokers, employers and providers who contact our client on a member?s behalf. The Director is also responsible for making significant contributions to Our Client efforts to develop and deliver proactive and innovative service approaches, which will contribute to high member retention and satisfaction.

Location: West Sussex, UK

This is a high profile position within a global company.

This role will be responsible for the entire travel function within this organisation. You will be responsible for setting strategy for customer service delivery and will develop the travel service for my client's high net worth customer base.

You will also be responsible for a significant P&L account and will head up the day to day service delivery within the function.

Location: California-Los Angeles, USA.

Our client's integrated Inbound and Outbound contact centers support Customer Service, Sales, and Email solutions. We are the fastest growing outsourcer in the US (Rising Star Rankings) with over 2000 seats and 5 contact centers around the globe. Our client supports 20 languages in addition to our core English language capabilities. In our US-based contact center alone, over 40% of our customer care representatives speak 2 or more languages fluently.

Key Job Elements

Support Company's ongoing pursuit of quality
• Make program or procedure improvement suggestions known to management.
• Design new program start-up procedures and client management processes that reflect industry best practices in terms of:
• Quality of start-up (KPIs)
• Time efficient (ability to start new programs in a timely manner)
• Cost effectiveness (minimize cost of starting up new program by being able to replicate proven processes ? develop a methodology)
• Demonstrate a professional attitude representative of both our client and VXI management.
• Promote an atmosphere where customer and employee satisfaction remains our primary objectives.

Location: West Sussex, UK

This is a senior position within the Sales and Service management team and is responsible for the delivery of customer service and sales activity within the UK.

You will be accountable for the overall performance of one of the sales and service contact centres and will lead a team of Delivery Managers - focusing no colleagues and customers to deliver through outstanding results orientate performance management.

This role will also be heavily involved in the overall creation of the sales and service strategy for the operation.

Location: Coventry, UK

This is an excellent opportunity for a candidate either experienced in Customer Service or for a candidate seeing to move into Service delivery.

Essential Skills
3 years experience at a managerial level in a customer service environment within financial services
Ability to manage service providers against Service Level Agreements and seek continuous improvement against time, quality and cost targets

Location: Bristol, UK

My client is looking for a Service Delivery Manager to deliver excellent Customer Service through the management of internal and external service relationships.

This is an excellent opportunity for a candidate either experienced in Customer Service or for a candidate seeing to move into Service delivery.

Essential Skills
3 years experience at a managerial level in a customer service environment within financial services
Ability to manage service providers against Service Level Agreements and seek continuous improvement against time, quality and cost targets

Location: Buckinghamshire, UK

My client is an international organisation, and due to large scale re-organisation within the Company, they are currently looking for a Service Delivery Manager to join their Call Centre near Leighton Buzzard.

Reporting into the Head of Operations, you will be responsible for the delivery of Contact Centre Services, this includes the management of budgets, responsibility for strategic development and management activity.

You will be responsible for managing Operational Managers in their achievement of Service Levels and operational excellence.

Location: Massachusetts-Boston North, USA

Under the general direction of the Secure Horizons Customer Relations Manager, oversee the day to day responsibilities of the Secure Horizons Customer Relations staff, whose responsibility includes ensuring that all member issues are responded to professionally and promptly. These duties include, but are not limited to, PCP Changes, Premium Billing inquiries, good will payments, member pharmacy reconcilement, member reimbursements, and all incoming correspondence.