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The Leadership Factor is an international company specializing in satisfaction and loyalty measurement. This total focus ensures the company continually refines and develops its Satisfaction Index™ methodology to remain at the leading edge of satisfaction and loyalty measurement techniques. An emphasis on continuous improvement and the highest quality standards is underlined by the company’s ISO 9001 registration. Specialization also results in a high number of satisfaction and loyalty studies – in excess of 200 this year. This builds the company’s Satisfaction Benchmark database enabling it to provide substantial (anonymous) comparative data and to facilitate benchmarking between clients, a benefit further developed at the company’s annual Client Benchmarking Conference. Nigel Hill, Director of the Leadership Factor, has been involved in customer satisfaction measurement for 12 years. Nigel formed the company to specialize in the discipline in 1996. Author of the 'Handbook of Customer Satisfaction Measurement', he presents seminars and workshops in the UK and Australia and takes a hands on role with The Leadership Factor's key clients. The Leadership Factor products and services:
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The Leadership Factor, 7 Rue Clement Ader. F 73100 Aix les Bains
France and 12 Rue du 4 Septembre, Paris 75002 France
The Leadership Factor, Via Massena, 58. Torino 10128 Italy
The Leadership Factor, P.O. Box 373, Pymble, New South Wales 2073 Australia
The Leadership Factor, 190 Linden Oaks Drive, Rochester, New York 14625 United States
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