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Currie MacLean is a Canadian customer service management consulting company. President Marilyn Currie has more than 15 years experience in working with organizations to achieve customer focus. The Currie MacLean team provides services for clients throughout a spectrum of industries. It does this in three primary ways:
Currie MacLean’s consulting services help organizations identify and then deliver service value, where service becomes a measurable performance target. TRAINING Achieving customer loyalty depends not just on what happens at the front lines, but also on what happens throughout the entire organization. Currie MacLean’s training solutions provide proven critical skills, knowledge and attitudes to service professionals and the people who support them. MEASUREMENT Currie MacLean’s research and measurement services help companies identify customer loyalty factors to help guide the development of the service strategy. Currie MacLean Inc provides a one-stop customer service consulting resource in the form of their ServiceWorks Products. Services Include:
Links: eArticles Store (Marilyn’s article on Canada’s Service Leaders).
More Info:
Currie MacLean Inc, 311 St. Lawrence St., 2nd Floor, P.O. Box 509, Merrickville ON K0G 1N0 Canada
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