Lloyds Bank (now Lloyds-TSB)
Lifeskills was asked to develop a service improvement program to help Lloyds to ensure they had a sustainable customer service program. Everyone was involved from the front-line to the top team. The company wrote 7 customized modules, which were delivered, through team sessions, involving staff in every retail branch. This program was so successful, said Lloyds, that the bank returned the next year and asked the company to write another module: ‘Delivering Service Excellence - Going That Extra Mile’

Customer Care
The Infinity Customer Care Series is designed to provide your organization with practical tools and advice to enable your people to put the customer first. The eight modules in the series cover the different aspects and skills of customer service, and together form a complete service initiative. A Team Leader Guide is also available.

Quality in Action
The Infinity Quality in Action Series is designed to help managers to introduce a quality culture into their teams which is practical and sustainable. The modules in the series can be used to develop teams and individuals; their approach is practical and based on three solid processes: setting standards, problem solving and project management. All materials can be used in their generic form, or can be customized to suit your own corporate style or address specific quality issues.

Lifeskills recently joined the Axia group of companies. Axia NetMedia Corporation enable Lifeskills to increase online and digital offerings to client partners . Lifeskills now has offices in Toronto and London, Ontario, Canada and Partners in Greece and Cyprus, Malaysia, Australia and New Zealand.

More Info:
Lifeskills International, Wharfebank House, Ilkley Road, Otley, Yorkshire LS21 3 JP United Kingdom
Tel:+44 (0) 1943 851144
Fax:+44 (0) 1943 851240
Web:www.lifeskills.co.uk