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Stairway Consultancy Ltd in the
Established in 1989, Stairway has wide experience of helping both private and public sector organizations design and implement their own customer care programmes. The Stairrway philosophy is holistic. The company believes that the investment in a customer care strategy is a long-term one and its philosophy needs to be endorsed from the top. Stairway is a management consultancy dedicated to helping organizations increase their focus on the customer. In this way Stairway enhances its clients’’ ability to retain customers and maximise their long-term profitability. The company offers consultancy services in all aspects of creating and sustaining a customer focus. Services include:
  • Ensuring top team clarity
  • Measuring customer and employee satisfaction
  • Setting service quality goals
  • Designing customer driven processes
  • People development
  • Benchmarking customer service
  • Communicating a consistent customer-centric message
  • Designing reward & recognition schemes
  • Sustaining a customer focus
Clients include major blue-chip organizations from service sectors such as retail, financial services, leisure, health care, automotive industries.

For case studies and more information please contact Sarah Cook.

More Info:
Stairway Consultancy Ltd, PO Box 720. Hedsor Road, Bourne End, Bucks SL8 5YT United Kingdom
Tel:+44 (0)1628 526535
Fax:+44 (0)1628 526530
Email:sarah@thestairway.co.uk
Web:www.thestairway.co.uk



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