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Anne Bruce in the
Anne is the best-selling lead author of “Motivating Employees,” (McGraw-Hill, 1999) and has featured chapters in the books, “Best Practices in Customer Service” (HRD Press, 1998) and “Authentic Coaching: Getting the Best from Customer Service Providers” (AMACOM, 1998).

Anne’‘s highly entertaining, humorous and engaging customer service workshops and keynote speeches, include the following:

  • Motivating and Retaining Superstar Customer Service Providers!
  • Top-Rated Customer Service Practices of America's Best Companies!
  • Authentic Coaching: Getting the Best from Your Customer Service Providers
  • 10 Positively Incredible Customer Service Secrets and How to Use Them
Anne has spoken at The White House and has conducted programs at both Stanford and Harvard Law Schools. Anne’‘s programs have received rave reviews from the following well-known organizations:
  • Ben & Jerry's
  • McGraw-Hill Publishing Companies
  • Lanier Worldwide
  • Southwest Airlines
  • Baylor University Medical Center
  • Paine Webber
  • Sprint
  • The Southern Company
  • Continental Airlines
  • University of Health Sciences Medical School
  • The Ritz Carlton Hotels

Watch This Space. Contact Information will be coming soon.

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