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Chameleon Training and Consulting was set up by British Airways in 1996 as a result of the phenomenal success of the airline’s customer care training initiative "Putting People First". British Airways customers who experienced first hand the changed attitude and behaviours of the staff they met at all points in their journey wanted to apply the same training programme in their own organisations. The customer service programmes run by Chameleon were so successful that after a period of a few years our client base grew from travel to other service-based organisations that recognised that the principles of customer service excellence could be applied to any organisation providing a service or product. To capitalize on this success and to enable us to respond more effectively to the requests for a broader and broader range of training services a separate consultancy division was set up specializing in personal, team and management effectiveness. Over the past 14 years our customer base has broadened and our product range has increased. Our clients now range from Travel to Retail, from Shipping to Financial Services. Our programmes range from management development programmes to coaching skills and Teamworking. We have leading edge content designed by a team of enthusiastic, professional training consultants eager to work with our customers to understand their business needs and so deliver training which really adds value to their organisations. Our consultants are currently working with a range of organisations applying the concepts of Knowledge Management, Emotional Intelligence and the Learning Organisation. These concepts are applied where they challenge existing thinking and improve the performance of both the individual and the organisation. 'As a wholly owned subsidiary of British Airways Chameleon offers its customers the unique opportunity to work with a training and development consultancy which embodies the quality and values of British Airways. In addition Chameleon's small company culture guarantees their ability to respond quickly and flexibly to their customer's needs. As Head of Training for British Airways I value the contribution they make to our business, delivering a number of our training programmes. Quality, innovation and value for money are key elements of the service British Airways offers its customers and I am confident in the knowledge that these elements are consistently provided by Chameleon.' Clients include:
THE GOBER METHOD Our most recent and exciting venture is our partnership with the world renowned consultant author, speaker and trainer Mary Gober. Mary has appointed Chameleon as the sole provider of the GOBER METHOD in the UK, Europe, Middle East and Africa. At the core of our customer service offering is the Art of Giving Quality Service, which introduces service-givers to the ‘GOBER METHOD’ of delivering the highest standards of customer service. Developed by Mary Gober, an internationally recognised authority on customer service, the ‘GOBER METHOD’ is a framework for management and a format for developing front-line service competencies. An inspirational, positive, proactive and fun process, it elicits in all employees a sense of urgency and personal accountability for quality customer satisfaction, loyalty and business growth.
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