Incoming Calls Management Institute (ICMI), based in Annapolis, Maryland, USA, offers the most comprehensive training programs and educational resources available for call center management professionals. Established in 1985 and the first to offer training on incoming call center management, ICMI has grown into a global leader whose capabilities and depth of experience are unparalleled.

ICMI's focus is helping individuals and organizations understand the dynamics of call center management in order to improve operational performance and achieve business results. ICMI provides high-caliber education and consulting to organizations ranging from small, start-up firms to national governments and multinational corporations throughout the Americas, Europe, the Middle East, Asia, the Pacific Rim, and Africa. ICMI also produces industry acclaimed publications, such as the influential newsletter Call Center Management Review and the popular "how-to" book for call center managers, Call Center Management On Fast Forward

ICMI's successful track record stems from its longevity in working with call centers and active involvement in the evolution of the industry. ICMI seminars and publications have won the accolades of many of the world's most successful organizations. In recognition of its path-setting work in call center management, ICMI was a nominee for the prestigious Computerworld Smithsonian 21st Century Pioneer Award. And, as an advisor to organizations in several countries who are developing educational standards for call center professionals, ICMI is actively promoting the image of call centers and the advancement of call center professionals.

ICMI is an independent organization, not associated with, owned or subsidized by any industry supplier - its only source of funding is from those who use its services.

More Info:
Incoming Calls Management Institute (ICMI), ICMI, Inc., P.O. Box 6177 Annapolis, MD 21401 United States
Tel:+ 410 267 0700
Fax:+ 410 267 0962
Email:icmi@incoming.com
Web:http://www.incoming.com