It’s a convenient, affordable E-Mastery course that meets the unique needs of managers in small or midsize companies or independent business units who want to transform their customer service into Exquisite Customer Care. In other words, they want to keep customers and create profits! It’s supported by a dynamic, robust website and an international community of customer caring professionals just like you – managers who want their organizations to thrive, are passionate about their jobs, and want to make a real difference in the lives of their customers and employees.

Here’s how it works: When you subscribe you’ll receive a copy of JoAnna Brandi's Customer Care Coach™ each week via email. It will be delivered the same day each week on the day of your choosing. Your subscription to our curriculum-based training program entitles you to: A weekly Lesson and ‘Coaching Session’ that arrive via email, access to web-site Extras and an 18-month Membership with unique benefits.

The LESSON: The course covers ten critical customer care topics, with four lessons per topic. Each lesson builds on the lesson before, and prepares you for the lesson after. That’s continuous learning for continuous improvement! There are 40 lessons in the program that you can complete weekly in about twenty minutes, or at your own pace, and there’s a quiz to test your know-how after you complete each topic. It’s a unique way to create a team that is conscious, competent and caring about customers.

The COACHING session from JoAnna Brandi keeps you engaged in a continuing conversation on customer care, reminds you of your commitment to your customers and delivers the motivation!

The Email also includes links to the “Members Only” section of www.customercarecoach.com, where you’ll be treated to weekly EXTRAS related to your current lesson. They include: Teachable Moments (to guide you in teaching the lessons to your team), Stressbusters, Just 4 Fun, Overachiever’s Corner (for those who thrive on additional challenges), Survey Says (stats that support your efforts in the program), Recommended Reading & Resources, and a Glossary.

Your MEMBERSHIP also includes the opportunity to ask questions and share experiences with other subscribers on our Message Board, 24/7 access to your lessons on Coach archives and, after the successful completion of all ten topic quizzes, a certificate of completion of your E-Mastery course in the Art & Science of Exquisite Customer Care (sm), personally endorsed by JoAnna Brandi.

More Info:
Customer Care Coach - JoAnna Brandi, 7491 N. Federal Hwy, C-5~304, Boca Raton FL 33487 United States
Tel:+1 561 279 0027
Fax:+1 561 279 9400
Email:Joanna@customercarecoach.com
Web:http://www.customercarecoch.com