AIT Group
AIT designs, develops and implements e-CRM solutions for the financial services industry.
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AMR Research International
AMR Research is an industry and market analysis firm specialising in e-business strategy and infrastructure.
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Apropos Technology
Apropos Technology develops, markets and supports a leading customer interaction management solution for multimedia contact centres.
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Association for the Advancement of Relationship Marketing
Since 1995 the Association for the Advancement of Relationship Marketing has become one of the largest associations focused on the development, understanding and communication of the principles and discipline of CRM, encompassing Relationship Marketing, Customer Relationship Management and Direct Marketing on an enterprise-wide basis.
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British Retail Consortium
The British Retail Consortium is the lead trade association representing the whole range of retailers, from the large multiples and department stores through to independents, selling a wide selection of products through centre of town, out of town, rural and virtual stores.
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Centre for Organizational Excellence Ltd
Centre for Organizational Excellence Ltd (Corex) offers access to the best and widest range of management tools & techniques.
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Charter UK
Charter UK is a leading provider of Consumer-to-Business Customer Management software and services designed specifically for Customer Services, Consumer Affiars, Guest Relations and other customer facing personnel.
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Consortium for Service Innovation
The Consortium for Service Innovation is a non-profit alliance of customer service organizations that are working together to solve industry-wide challenges.
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Customer Care Alliance
The Customer Care Alliance is a consortium of like-minded organisations in Europe and the USA providing business services designed to improve customer care.
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Customer Consulting
Customer Consulting (CCL) is a specialist management consultancy working with major UK and multi-national organisations.
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Customer Crusaders, Inc.
Moving the Company to the Customer’s Side: We help you transform thinking by bringing the silo-based operations together to understand the customer perspective, agree to the strategic importance of a unified customer experience, and unify efforts to deliver a customer focused and differentiated experience for your brand.
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Customer Relationship Metrics
For over 10 years Customer Relationship Metrics has specialized The Voice of the Customer! Developing actionable, cost-effective strategies and solutions for Contact Centers and other interaction points is what we can do for you.
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Customer Service Week
Visit customerserviceweek.com for free celebration tips and games, as well as reward and incentive ideas for National Customer Service Week (Oct.
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Cyborg
Founded in 1992, Cyborg specialises in developing customer management systems in the corporate marketplace.
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DMG Consulting
DMG Consulting LLC specializes in customer-focused business strategy, operations and technology for Global 2000 and emerging companies.
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ERP Associates
ERP Associates takes and grows ideas and concepts into revenues: Fusing enabling technology solutions with marketing science Merging marketing research techniques, quantitative research methods, financial performance measures, and relationship management processes ‘Advanced scouting’ new trends & developments and ways to leverage them for profit Building an ‘influence network’ Raymond Pettit is President of ERP Associates.
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Forum Corporation
Forum is a global leader in workplace learning.
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FrontRange Solutions UK Ltd.
FrontRange Solutions is the leading provider of customer relationship management (CRM), and service optimisation solutions to small and medium sized businesses, and workgroups of larger organisations, around the world.
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Hewson Consulting
Hewson Consulting Group (HCG) has been specializing in CRM systems since 1989.
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Infinite Technologies
Are you ready to service your customers through their cell phones? Since 1991, Infinite Technologies, Inc.
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Inspired Leaders' Network
The Inspired Leaders Network is an exclusive network of Board Directors who meet at regular sessions to share realworld examples of how to achieve extraordinary results through inspired leadership.
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Listening Company, The
Over the last two years The Listening Company have been the UK's fastest growing call centre business - an accolade we have earned by delivering tailored quality telesales and customer service solutions to our clients.
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Lucent Technologies
Lucent delivers a wide range of public and private networks, communications systems and software, optical and data networking systems, business telephone systems and microelectronic components.
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Meridian CS
Our business is founded on helping organisations to design and implement high performance solutions that truly are customer-centred and to develop and integrate the technology to drive this high performance.
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Onyx Software Corporation
Onyx Software Corporation is a supplier of enterprise-wide, customer centric, e-business solutions.
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PeopleSoft
PeopleSoft is a supplier of eBusiness enterprise application software.
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Peppers and Rogers Group - Marketing 1 to 1
The fast-growing Peppers & Rogers Group can help your company use one-to-one business practices to build stronger and more profitable relationships with your best customers.
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Prestige International
Prestige is a diverse services group driven by a mission to unite companies and consumers around the world.
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Primus
Primus believes that eBusiness success depends on a company’s ability to deliver world-class customer service during every online customer interaction - from the first marketing contact to ongoing customer service and support.
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Quintus Corporation
Quintus Corporation (NASDAQ: QNTS) provides a comprehensive e-customer relationship management (eCRM) solution to manage customer interactions, such as customer orders, inquiries and service requests, and deliver consistent customer service across multiple communication channels, including the Internet, e-mail and the telephone.
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Remedy Corporation
Remedy provides adaptable enterprise applications and solution deployments for IT Service Management, Customer Relationship Management and Employee Workplace Automation.
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Respond Loyalty
Respond provides customer retention systems that enable businesses to realize greater profitability by achieving higher levels of customer satisfaction and loyalty.
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Round
Round is a strategy consultancy that helps companies move customers to the heart of their business.
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Seurat
COMPANY DESCRIPTION: Seurat Company specializes in Precision Marketing Outsourcing, which addresses a common, critical challenge facing many enterprises: How to quickly and effectively establish automated, integrated marketing and customer service capabilities that will maximize the lifetime value of new and existing customers.
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SITEL Consulting
SITEL Consulting is the global consultancy practice of SITEL Corporation.
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Software Uncovered
A simple, fast and free directory to the business software industry, with more than 200 companies and 500 products listed.
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Teradata Center for Customer Relationship Management at Duke University
About the Center The Teradata Center for Customer Relationship Management at Duke University is an academic center that advances the field of CRM through research and learning.
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The Institute of Management (IM)
The Institute of Management (IM) is the UK’s leading professional body for managers.
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The Institute of Sales & Marketing Management (ISMM)
The Institute of Sales & Marketing Management (ISMM) is the UK's foremost professional body for salespeople.
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The Interchange Group
Founded in 1976, Interchange is a supplier of customer relationship management and managed services solutions.
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The Marketing Institute of Ireland
The Marketing Institute is the professional representative body for marketing people in Ireland.
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The Turning Point Group, LLC
The Turning Point Group, LLC is a customer-focused management consulting firm recognized for their ability to successfully deliver customer-based strategies and implementation programs.
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Worldclass Customer Service Ltd
Customer 2000 is this UK company’s customer service software for handling enquiries, customer comments and complaints.
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