AchieveGlobal
AchieveGlobal, a division of The Times Mirror Company, is an exciting combination of three of the world's best-known training and consulting organizations: Kaset International, Learning International and Zenger Miller.
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AMR Research International
AMR Research is an industry and market analysis firm specialising in e-business strategy and infrastructure.
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Anne Bruce
Anne is the best-selling lead author of “Motivating Employees,” (McGraw-Hill, 1999) and has featured chapters in the books, “Best Practices in Customer Service” (HRD Press, 1998) and “Authentic Coaching: Getting the Best from Customer Service Providers” (AMACOM, 1998).
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Aon Corporation
Headquartered in Chicago, Aon Corporation is a world leader in risk management, retail, reinsurance and wholesale brokerage, claims management, specialty services, and human capital consulting services.
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Bain & Co
Bain & Company is a global strategy consulting firm, serving clients across six continents.
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Berry Consulting
Berry Consulting is a customer relationship marketing and customer knowledge management consultancy.
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Birkby Lancaster Consulting
Birkby Lancaster Consulting – Facilitating Service Excellence Birkby Lancaster Consulting specialise in improving customer service by means of: qualitative research, process improvement through teams and skill transfer workshops.
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Blanchard International Group
The research and development arena of The Ken Blanchard Companies, part of the Blanchard International Group, is a proactive think tank, which anticipates client's needs and directs the development of products and services to fulfil evolving demands.
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Capital Incentives & Motivation Limited
Capital Incentives, founded in 1983 has established itself as one of the UK’s leading incentive and motivation companies, specialising in staff performance improvement.
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Catalyst IT Partners Ltd
In 1995, Dave Howard founded Catalyst IT Partners Ltd having established a successful career as a management consultant and after applying his technical skills and experience in building a call centre for Legal & General.
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Centre for Organizational Excellence Ltd
Centre for Organizational Excellence Ltd (Corex) offers access to the best and widest range of management tools & techniques.
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Chameleon Training and Consulting
Chameleon Training and Consulting was set up by British Airways in 1996 as a result of the phenomenal success of the airline’s customer care training initiative "Putting People First".
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Competitive Strategy @ VXTConsulting, Inc.
VXTConsulting, Inc provides competitive strategy solutions to clients in the Telecommunications, IT, Financial, Chemical and services industries with the goal to improve their top and bottom line.
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Consortium for Service Innovation
The Consortium for Service Innovation is a non-profit alliance of customer service organizations that are working together to solve industry-wide challenges.
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Craig Harrison
Customer service can be hard, scary and sticky.
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Cranfield School of Management
Cranfield School of Mananagement is a postgraduate university business school providing a portfolio of services for individual managers and organisations.
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Currie MacLean Inc
Currie MacLean is a Canadian customer service management consulting company.
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Customer Care Alliance
The Customer Care Alliance is a consortium of like-minded organisations in Europe and the USA providing business services designed to improve customer care.
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Customer Care Coach - JoAnna Brandi
JoAnna Brandi's Customer Care Coach™ is the first ever, delivered-to-your-desktop, weekly training and coaching program designed to teach you “The Art & Science of Exquisite Customer Care.
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Customer Champions
With a focus on converting customer and employee satisfaction data into profitable action, Customer Champions is a management consultancy with a proven track record of providing business benefits to its clients.
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Customer Consulting
Customer Consulting (CCL) is a specialist management consultancy working with major UK and multi-national organisations.
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Customer Crusaders, Inc.
Moving the Company to the Customer’s Side: We help you transform thinking by bringing the silo-based operations together to understand the customer perspective, agree to the strategic importance of a unified customer experience, and unify efforts to deliver a customer focused and differentiated experience for your brand.
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Customer Edge
Customer Edge helps people and companies understand how to strengthen their relationships with customers.
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Customer Relationship Metrics
For over 10 years Customer Relationship Metrics has specialized The Voice of the Customer! Developing actionable, cost-effective strategies and solutions for Contact Centers and other interaction points is what we can do for you.
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Customer Retention Associates
Customer Retention Associates specializes in helping clients optimize customer loyalty and value through customer and staff loyalty research, loyalty program development and refinement, loyalty action training for front-line staff and management, and customer save and win-back protocol development.
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Customer Service Network
NETWORK SERVICES – THE ONE STOP SHOP The Customer Service Network is an independent organization aimed at the promotion of customer service excellence.
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David Backinsell
UK-based David Backinsell has been working in CRM and customer service delivery for the past twenty years, latterly as Director of Mystery Shopping for research company NOP, and as a Director of Berry Consulting, the CRM consulting arm of US-based Acxiom Corporation.
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directions
directions has experience of delivering high quality training and education services for over twenty years in Service Management and HR/Organisational Development, to a wide range of organisations in the UK and overseas.
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DMG Consulting
DMG Consulting LLC specializes in customer-focused business strategy, operations and technology for Global 2000 and emerging companies.
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Downton Consulting Ltd
Downton Consulting aims to help your business become more successful working with you to gain a closer relationship with your customers: to become customer centric, generating increased customer advocacy, which we see as the only way for businesses to survive the next decade.
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Echelon
Echelon is a UK company that provides bespoke solutions for organizations wishing to refine or revisit their customer service strategy.
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Faith Popcorn’s BrainReserve
Globally recognized consumer Trend expert and marketing futurist, Faith Popcorn founded her consulting company, BrainReserve, in 1974.
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Fielden-Cegos Bex Ltd
UK-based Fielden-Cegos Bex Ltd (or Bex, as it is known) is a strategic partnership with Fielden-Cegos Ltd and has more than 15 years experience assisting large companies striving to achieve Total Quality.
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Forum Corporation
Forum is a global leader in workplace learning.
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Harding and Yorke Limited
Harding and Yorke measures how it feels to be customer of any particular organisation.
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Incoming Calls Management Institute (ICMI)
Incoming Calls Management Institute (ICMI), based in Annapolis, Maryland, USA, offers the most comprehensive training programs and educational resources available for call center management professionals.
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Inspired Leaders' Network
The Inspired Leaders Network is an exclusive network of Board Directors who meet at regular sessions to share realworld examples of how to achieve extraordinary results through inspired leadership.
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John Seddon
John Seddon is a UK-based occupational psychologist, researcher, author and managing director of Vanguard Consulting and Vanguard Education.
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joinedup-thinking.com
All Call Centres have the same problems ! joinedup-thinking is a UK based Call Centre Consultancy, specialising in addressing the key business needs of: Improving the Customer Experience - Changing Cost into Profit - Sales & Strategy Development and Contact Centre Effectiveness .
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Juran Institute
The Juran Institute is a pioneer and world leader in managing for results through Six Sigma quality.
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Lifeskills International
Lifeskills International Ltd of the UK works internationally in the field of management consulting, ‘pacesetting’ organizations and employee development.
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Managing the Service Business
MSB operates as a full service market research agency offering research based insights to clients across all sectors.
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Meridian CS
Our business is founded on helping organisations to design and implement high performance solutions that truly are customer-centred and to develop and integrate the technology to drive this high performance.
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Mummert + Partner
"Consulting means shaping the future",says Mummert + Partner.
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Ovum
Ovum is an independent research and consulting company, offering expert advice on IT, Telecoms and E-commerce.
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PA Consulting Group
PA Consulting Group is a leading management, systems and technology consultancy, with a unique commitment to the integration of these capabilities.
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Peppers and Rogers Group - Marketing 1 to 1
The fast-growing Peppers & Rogers Group can help your company use one-to-one business practices to build stronger and more profitable relationships with your best customers.
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Performance Research Associates
Ron Zemke is president of Performance Research Associates, Inc.
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Pinnacle Consulting Group, Inc.
Pinnacle Consulting Group provides management consulting with a focus on management and organization development, comprehensive corporate training and business education.
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Powerhouse Consulting
PowerHouse Consulting is a management and technology firm with a strategic focus on customer service centres and telecommunications.
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Quicknet Technologies, Inc
Looking for a 'plug and go' hardware solution to Internet telephony? We think this company is interesting: Quicknet Technologies, Inc.
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Respond Mentor
A division of Respond - Respond Mentor provides expert evaluation to help clients improve customer contact management effectiveness and recognize the revenue potential value in customer feedback.
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Round
Round is a strategy consultancy that helps companies move customers to the heart of their business.
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Service Excellence Study Tours
Studying best practice is the most powerful way to re-energise those executives who want to differentiate their offering through service.
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Service Legends Ltd
Nigel Barlow’s company, Service Legends, provides keynote presentations, interactive conferences, team events and consultancy to help you create your own service legend.
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Services Ltd
Services Ltd is part of the Services Group (including Services Overseas Ltd and Services Publications Ltd) which specialises in Organizational Excellence Training, Consultancy, Research and Tailored Solutions.
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Seurat
COMPANY DESCRIPTION: Seurat Company specializes in Precision Marketing Outsourcing, which addresses a common, critical challenge facing many enterprises: How to quickly and effectively establish automated, integrated marketing and customer service capabilities that will maximize the lifetime value of new and existing customers.
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SITEL Consulting
SITEL Consulting is the global consultancy practice of SITEL Corporation.
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Stairway Consultancy Ltd
Established in 1989, Stairway has wide experience of helping both private and public sector organizations design and implement their own customer care programmes.
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Superboss Ltd
David Freemantle is creator of the SUPERBOSS approach and delivers seminars around the world on the subjects of people management, leadership, customer service, business and strategic planning.
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The Institute of Sales & Marketing Management (ISMM)
The Institute of Sales & Marketing Management (ISMM) is the UK's foremost professional body for salespeople.
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The Leadership Factor
The Leadership Factor is an international company specializing in satisfaction and loyalty measurement.
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The Marketing Group
The Marketing Group is a team of independent business consultants who work together to help clients improve their businesses.
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The Marketing Resource Center Inc
In today's hyper-competitive marketplace, customer satisfaction is no longer enough.
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The Turning Point Group, LLC
The Turning Point Group, LLC is a customer-focused management consulting firm recognized for their ability to successfully deliver customer-based strategies and implementation programs.
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Unisys
Unisys is one of the world’s largest providers of information management solutions based on services, technology and software.
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WOW! Performance Coaching Inc
WOW! Performance Coaching, Inc.
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