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Best Practice thinking gathered and packaged for
you. The on-line information bank for the
Customer-focused professional.
The Danger of Defection
A Comparative Study into Customer Defection Rates
A Group 1 Software Report, July 2005 Management Summary
Key Findings
- Customer defection rates in key UK consumer industries have increased from 16 ...
Author::A Group 1 Software Report, July 2005
Section(s): Research Reports Added: 19 Sep 2005CRM meets the Customer
Marketers’ targeting and personalisation efforts are finally reaching a
majority of consumers ...
Author::CDMS
Section(s): Research Reports Added: 13 Jun 2005One third of UK Plc outsource their direct marketing
Research by CDMS and Marketing UK, conducted amongst senior marketers
within the UK top 1000 companies, has found that well over a third (38 ...
Author::CDMS
Section(s): Research Reports Added: 4 May 2005Aspect Communications' 2005 contact centre trends survey reveals customer satisfaction as top priority for european businesses
Stockley Park, UK, April 7th, 2005-Aspect Communications Corporation (Nasdaq: ASPT), a leading provider of enterprise customer contact solutions, announced today the results of the 2005 Contact Centre Trends Market Survey, a study conducted on behalf of Aspect by STRATECO GmbH, an independent contact centre research consultancy ...
Author::Aspect Communications
Section(s): Research Reports Added: 8 Apr 2005
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