One of the World's leading authorities on applying creative thinking to customer service and author of  "Batteries Included! Creating Legendary Service", the book that Tom Peters describes as "..simply brilliant! more..

Colin Bates is an established expert in how to drive customer satisfaction and loyalty whilst balancing customer needs with the needs of the business. more..

One of the most influential experts in business today and the co-author of many best-sellers including The One Minute Manager, Raving Fans:
A Revolutionary Approach to Customer Service, and Gung Ho! more..

Impassioned Customer Crusader and Chief Customer Zealot for 5 major US corporations; Jeanne Bliss delivers high energy and entertainment in bringing the adventures and lessons of her past 22 years to life. more..

JoAnna Brandi, known as “The Customer Care Lady,” is the author of "Winning at Customer Retention, 101 Ways to Keep 'em Happy, Keep 'em Loyal, and Keep 'em Coming Back." more..

Sarah is a passionate advocate of CRM and customer service. She is author of the best-selling book ‘Customer Care’

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Chris Daffy is widely regarded as the UK's No.1 specialist on competitive customer service and is the author of the best-selling book 'Once a Customer more..

The evidence is that those companies that have truly placed the customer at the centre of their business have generated significant competitive advantage and profitability as a result. more..

Author of "How To Give Exceptional Customer Service," the #1 selling  business videotape series for the last 5 years in America, and one of the World's leading specialists in customer service and customer loyalty issues more..

One of America's most highly rated customer service speakers. more..

President of the Customer Relations Group and an Internationally known speaker who has devoted over 30 years to customer service more..

One of the UK’s leading specialists in the selection and use of voice and web technology for contact centres, co-author of CTI in Action, and technology advisor to the Call Centre Management Association. more..

One of the World's leading call center authorities who has presented her widely acclaimed knowledge and experience across 5 continents more..

Director of Blanchard Training & Development and accomplished speaker who has received rave reviews from Audiences around the world more..

President of WOW! Performance Coaching Inc. and Author of "The Plus 10% Game." more..

Controversial, thought-provoking and leading thinker on management.

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Steve is a highly sought after keynote speaker, and seminar leader where he combines humour with practical insights into specific strategies to improve corporate culture and customer service. more..

Shaun is one of the leading consultants in helping organisations differentiate through customer service and deliver their brand through their people.

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Author of the recently published business history classic "AMAZON.COM: Get Big Fast" and the national bestseller, "THE NORDSTROM WAY: The Inside Story of America's #1 Customer Service Company." more..

Author of the best-selling book "Customer Service on the Internet  and the top rated speaker at Internet World for five years running. more..

One of Europe's leading specialists in CRM and the author of numerous books, including the popular 'Up Close & Personal: CRM @ Work' more..

One of the most highly regarded customer service and service management experts in the world, and author of more than 25 books including the best-selling, Generations @ Work, the Knock Your Socks Off Service Series, Service America!, and The Service Edge. more..