Introduction/One-line Summary:
President of the Customer Relations Group and an Internationally known speaker who has devoted over 30 years to customer service

Key Speech Topic:

• Customer retention and the value of the long-term customer.
  
• Creating positive customer perceptions.
  
• Customer defections and how they affect you, your company and your job.
  
• Motivating front line employees to meet and exceed the needs, desires and expectations of your customer.
• Effective teamwork and communication.
  
• Customer-driven leadership strategies.
  

Profile:
David Schreiber is President of the Customer Relations Group which is an Atlanta based consulting firm specializing in customer service and relations training, service audits, needs assessment and analysis and management and business consulting.

He is an Internationally known speaker who has devoted over 30 years to customer service and relations; fifteen of which have been in the hospitality industry where he won numerous national awards.  He served on the Board of Directors fo the Hotel Sales Marketing Association and curently serves on the Board of Directors for the Starlight Children's Foundation and the Board of ALS or Lou Gehrig's Disease.  He has been a visiting lecturer at Georgia State University, Mercer University, The Rutgers University, Washington and Lee University and The Penn State University.

David shared the platform at The World Conference on Customer Service Management with Tom Peters and Dr. Steven Covey which rated him only behind Tom Peters as the best speaker on customer service in the world.  He has been featured on numerous television shows, hosted a live radio show on customer service, works with numerous Fortune 500 companies and continues to be an internationally known columnist and seminar presenter on customer relations and management development.

Length of Speech:
45 minutes to one-day workshops

Fee range:
Available upon request

Travel From:
Atlanta, Georgia, United States

Preview Tape:
Available upon request

Partial Client List:
Harrods, Holiday Inn Worldwide, The Home Depot, American Express, IBM, Tiffany & Co., Coldwell Banker, Sprint, Mindspring, Honda Motor Company, Georgia Power Company, Kraft Foods.

Customer Comments:
"No matter how often we talk about providing exceptional customer service, it is always invigorating to hear a different perspective.  Your presentation really hit the mark!"
Tom Carroll, Vice President, Tiffany & Co.

"Your 'Sixteen Keys for Success' was the most attended and highest rated presentation of the Holiday Inn Worldwide Conference.  It was dynamic and substantive."
Ron Wolf, Director, Holiday Inn Worldwide

"We have seen a change in attitude throughout the bank."
Anthony Watts, CEO, Mt. Vernon Federal

"You present a thought-provoking message regarding our service to the public. Your points make good common sense and should be practiced on a daily basis."
W.B. Baldwin, Senior VP, ACVB

"I have heard nothing but raves all week!  I am confident that you single-handedly raised consciousness and city-wide customer service standards dramatically."
Nancy Oswald, Owner, Ruth's Chris Steak House

"Whatever that magic is, bottle it!"
Raymond Kondziela, Waynesboro Country Club

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Links:

Speakers Agent: eCustomerServiceWorld.com