| Speaker: Sarah Cook
Introduction/One-line Summary:
Sarah is a passionate advocate of CRM and
customer service. She is author of the best-selling book ‘Customer Care’
Key Speech Topic:
Sarah can tailor her presentations to suit any customer
service theme and industry sector. Her most popular topics requested
include :
Creating a customer-focused culture and organisation
Customer relationship management – the benefits and pitfalls
Benchmarking your customer service
Customer retention in an e-world
Customer-centric people, customer-centric service
Reward & recognition in a customer service environment
Listening to customers and effectively managing complaints
Everyone has a customer
Profile:
Sarah has over fifteen years’ experience of helping both public and
private sector organisations improve their customer care. As well as speaking at and running conferences and workshops, Sarah
facilitates benchmarking forums on CRM and writes extensively on issues of
customer service.
In 1989 Sarah was a founder member of The Stairway Consultancy and is now
its Managing Director. Stairway specialises in customer care consultancy,
benchmarking and training. Sarah previously worked as a marketing manager
for Unilever and as Head of Customer Care for a retail management
consultancy.
A trained facilitator, Sarah is a member of the Institute of Personnel
Development and the Chartered Institute of Marketing. She is comfortable
working with audiences from 12 to 1200 and has worked extensively in UK,
Europe and US.
Length of Speech:
45 minutes to full day workshops
Fee range:
£2,750 - £4,000
Travel From:
Longboyds House
PO Box 720
Pleadsal Road
Bourne End
Buckinghamshire, United Kingdom
Preview Tape:
Available on request
Partial Client List:
AstraZeneca, BUPA, Cap Gemini Ernst & Young, Hyundai Cars UK, Mercedes-Benz
UK, Morgan Stanley Dean Witter, P & O Cruises, Royal & Sun Alliance,
Scottish & Newcastle Retail, Vision Express
Customer Comments:
“Your talk was thought-provoking and informative. Everyone thoroughly
enjoyed your presentation, it was positive start to what was a very
successful workshop.”
Debbie Moore, Training & Development Director, Principles
“Thank you for an excellent day. The feedback from our clients attending
the event was very positive, thanks to your expert guidance and
facilitation.”
Catherine Grief, Senior Events Co-ordinator, Cap Gemini Ernst & Young
“Your enthusiasm for excellent service caught the mood of the conference.
You stimulated ideas and discussion in a very thought provoking manner.”
Kim Parish, HR Director, Scottish & Newcastle Retail
Speaker Request Form: click here to submit your requirements
Links:
For more information on Sarah visit her company listing on this site: Stairway Consultancy
Speakers Agent: eCustomerServiceWorld.com
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