Introduction/One-line Summary:
The evidence is that those companies that have truly placed the customer at the centre of their business have generated significant competitive advantage and profitability as a result.

Key Speech Topic:

• Customer centricity
• Strategic selling through Key Account Management
• How to successfully implement a customer focused strategy
• Successfully integrating and deploying sales and service groups

Profile:
Downton Consulting headed up by Steve Downton has established a reputation for assisting businesses from start up’s to multi-national brand names to, manage their growth, improve their profitability and deliver high quality service through ‘Making the whole of a business more Customer Focused’.

Length of Speech:
From 45 minutes through to workshops and training courses

Fee range:
From £1,000 per session

Travel From:
43 Portland Road Bishop's Stortford, United Kingdom

Preview Tape:
Available on request

Partial Client List:

Recent consultancy work for a number of multi-national companies has covered projects including:

• Creating a future vision for a customer strategy
• Producing a customer value proposition
• Translating customer future needs into an innovative business strategy
• Developing and empowering customer facing staff through various education and training techniques including learning in context.
• Organisation reviews against best practice

Customer Comments:

Speaker Request Form: click here to submit your requirements

Links:
Steve's articles on our site:
The 5 Key Attributes Service Directors must adopt to capitalise on CRM
Understanding The Customer’s Real Requirements
How does CRM support the extended enterprise and why is it becoming so critical?
Extracting Customer Value from e-business

Speakers Agent: eCustomerServiceWorld.com