Introduction/One-line Summary:
Steve is a highly sought after keynote speaker, and seminar leader where he combines humour with practical insights into specific strategies to improve corporate culture and customer service.

Key Speech Topic:

• UGRs: Creating a Culture of Service
• Discretionary Service - Unleashing the Service Advantage
• Seven Tools to Get Inside the Customers Mind
• Service Into Profit

Profile:
Steve Simpson CSP is an author and international speaker who heads up Keystone Management Services based in Australia. He has spoken to audiences in Australia, the UK, the US, Singapore, Malaysia and South Africa.

Steve has featured at the World Conference on Customer Service Management in Orlando, Florida in November 2000. In the world’s largest customer service event, that also featured Tom Peters, Don Peppers and Keith Harrell, Steve rated in the top 10 speakers. He was the only Australian to feature at the 2002 World Conference in Florida, at the Society of Consumer Affairs Professionals (SOCAP) Annual Conference in New Orleans and at the 2003 HDI Conference in Las Vegas. Steve was an invited member of an international team studying standards of World Class Customer Care, organised through the US based SOCAP. He has recently spoken at the 2003 European Conference on Customer Management in London.

With unique expertise in helping organisations to profit from an improved culture, Steve is a Past Chapter President of the Australian Customer Service Association, and he has been an evaluator in the Australian Customer Service Awards. He has also achieved international recognition as a Certified Speaking Professional (CSP) the highest speaker recognition given by the National Speakers Association of Australia and one of only 43 across Australasia.

Length of Speech:
From 1 hour to full workshops

Fee range:
£4,000 - £7,000

Travel From:
PO BOX 554, Sanctuary Cove, Queensland, Australia

Preview Tape:
Available on request

Partial Client List:
Steve’s clients cover organisations across a wide variety of industry sectors - from the Flight Centre to General Motors, from Dover Court International School in Singapore to the KTS Group of Companies in Malaysia, from the University of Western Australia to Australian Institute of Management and eCustomerServiceWorld.com

Customer Comments:
"I was really impressed by your ability to command the audience's attention with humour as well as a profound knowledge of your subject. The concept of unwritten ground rules came alive with your examples and will remain as a key ingredient in all my work on company cultures. "
Tone Mosely, Chief Executive, Service Excellence Study Tours, UK

"One of the highlights for me of the 2003 conference was Steve Simpson's session " Strategies to Create a Culture of Service: The Unwritten Ground Rules". Steve's ability to combine a practical perspective on developing corporate culture with his excellent presentational skills made this a memorable session. "
Anne Flanagan, Social Security Agency, Belfast, Ireland

"I had the great pleasure of attending one of Steve's presentations last week at the European Customer Management Conference in London - I am so pleased that I chose his session. The UGRs concept has given me the key I have been searching for....the concept is simple, practical and engaging/humorous - it will certainly support me in driving the behavioural changes we seek. Steve was inspirational and of course the content of his talk was extremely thought provoking.... Thank you so much Steve you are certainly on my wave length... "
Karen E Berry, Halifax Bank of Scotland

"I knew, when I read the conference brief that Steve would be brilliant – just because he’s Australian! I wasn’t disappointed, the room was packed and he delivered an enthusiastic, funny and informative presentation. I’ve already talked to a company about their UGRs and they’ve found lots which hold them back. Excellent! "
Kathy Phillips, Membership Director, Wales Quality Centre

"Steve Simpson is an excellent presenter. He combines great energy and enthusiasm with a strong relevance to the subject matter. His punchy style mixes humour with hard cutting facts that ease the learning process for his audience. "
Bob Downie, Director - The Royal Yacht Britannia, Scotland

Speaker Request Form: click here to submit your requirements

Links:
Read Steve's articles:
Unlocking the Secrets of Corporate Culture
Creating a Culture of Service

Speakers Agent: eCustomerServiceWorld.com