Introduction/One-line Summary:
One of America's most highly rated customer service speakers.

Key Speech Topic:

• 19 Skills To "WOW" Your Customers
  
• Managing in a Service Competitive Environment
  
• Everybody is Part of the Customer Service Promise
  
• Creating Your Customer Service Plan
  
• How to Lead and Motivate Your Team
  
• Best Practices From North America
  
• Contributing to the Customer's Perception of VALUE
  
• Putting the Customer First! - It's Everyone's Job

Profile:
Jerry Fritz has dedicated a lifetime to leading edge training in Customer Service and Sales.  With his trademark 120% energy and enthusiasm, Jerry successfully pursued an executive career which included senior appointments with M.S. Carriers, Roto-Rooter Services Company and North American Van Lines, Inc.

For the past 12 years Jerry has been the Director of Sales and Customer Service Management Programs for Executive Education, University of Wisconsin-Madison School of Business, where he has been instrumental in developing its reputation for providing innovative, cutting edge, customer service educational programs.  Jerry is a recent recipient of "Marketing Educator of the Year" by Sales and Marketing Executives International.  This award is presented to the educator whose philosophy and recommended direction has significantly affected and made the greatest impact upon how companies achieve marketing strategies that exceed the needs of customers.

He is also an active member of the National Speakers Association and his presentations consistently receive rave reviews for both content and delivery .  Jerry's recent speaking engagements include Inc.'s National Customer Service Conferences and The World Conference on Customer Service Management.  His "tell it like it is, and needs to be" attitude inspires those seeking real-world information that immediately translates into proven skills for success.

Jerry regularly has his articles published in leading business journals.

Length of Speech:
45 minutes to one-day workshops

Fee range:
$3,000 - $6,000

Travel From:
Wisconsin, United States

Preview Tape:
Available upon request

Partial Client List:
Apple Computer, Arthur Andersen, Bell South, Blue Cross Blue Shield, CSM Group, Inc., International Customer Service Association (ICSA), Kinko's, North American Van Lines, Inc., S.C. Johnson

Customer Comments:
"Great speaker! High energy! Inspiring! Practical! Rave Reviews! Ranked top 10% of nationally known speakers..."
Kevin Gilligan, Senior Conference Producer, Inc. Business Resources

"WOW! That can be the only reaction to your performances at the World Conference on Customer Service Management in San Francisco - you scored outstanding ratings from attendees. A superb performance - thank you!".
Ian Parsons, President, CSM, Inc.

Speaker Request Form: click here to submit your requirements

Links:
eProducts & Services Store: University of Madison-Wisconsin features in the Training & Development Section of this store

Speakers Agent: eCustomerServiceWorld.com