Introduction/One-line Summary:
Author of "How To Give Exceptional Customer Service," the #1 selling  business videotape series for the last 5 years in America, and one of the World's leading specialists in customer service and customer loyalty issues

Key Speech Topic:

• Why Customer Service Is Not Enough
  
• Customers as Partners: How to Build Loyalty and Repeat Business
  
• How to Create an Energized and Motivated Service Team
  
• Leadership and Your Service Team
  
• Creating Customer Loyalty in this High Tech World
  
• Empowerment for Serving the Customer

Profile:

Length of Speech:
45 minutes to full-day workshops

Fee range:
$6000 - $10,000

Travel From:
Atlanta, Georgia, United States

Preview Tape:
Available upon request

Partial Client List:
Hewlett-Packard, ADP, Biogen, Chase Manhatten, Equitable, UPS, Viacom, Boots The Chemist, Mobil Oil, Edward Jones, Glaxo, Philip Morris, Red Cross, MTV, DuPont, CSX Transportation, Arizona Public Service

Customer Comments:
"Unlike many seminars, your fast paced, lively and interactive style combined with both humorous and thought provoking examples of customer service, captivates the audience. Everyone was so 'engaged.'  The morning was a blur."
Suzanne Rice, Vice President - Sales Quiz

"You made them laugh, you made them think, you inspired them, you encouraged them, and you left them begging for more. You delivered everything you promised and so much  more. I only have one concern - what can I possibly do next year for our closing address that will top your presentation?"
Janice Mashak, Director Member Services, Wisconsin Association of Homes and Services for the Aging, Inc.

"You did a masterful job of customizing your remarks to our particular group and your vivid illustrations provided one or two "nuggets" that participants could directly apply to their own jobs."
Tom Robinson, Manager - Quality, Public Service Electric and Gas Company

"I have attended numerous seminars throughout my career, but never one that was so alive and vivacious while delivering the intended message. Every aspect of quality customer service that we spoke of was poignantly woven into your presentation."
Jackie Wilson, Director of Training, Ponte Vedra Inn and Club

"Your program has received 'Rave' reviews.  It will be very difficult to book future speakers now that they have to live up to the expectations you have set."
Rita Davenport, President, Arbonne International

Speaker Request Form: click here to submit your requirements

Links:

Speakers Agent: eCustomerServiceWorld.com