Introduction/One-line Summary:
Chris Daffy is widely regarded as the UK's No.1 specialist on competitive customer service and is the author of the best-selling book 'Once a Customer

Key Speech Topic:
Chris can tailor his presentations to suit virtually any customer service theme.  However, his most popular topics requested are: 

• How to Create and Keep Customers for Life
• The Famous for Service Formula
• The Essential Elements of Lifetime Customer Loyalty
• The Secret Weapons of Customer Service
• How to Win More Customers with Whole Brain Service
• Investing in a Customer Loyalty Account
• Why Exceptional Service leads to Exceptional Profit
• Why Exceptional Service leads to Exceptional Profit
• Using Customer Service as Competitive Strategy
• Service Driven Corporate Change
• How to WOW your Customers with World Class Service

Profile:
Chris Daffy is widely regarded as the UK's No.1 specialist on competitive customer service and is the author of the best-selling book 'Once a Customer - Always a Customer'.  Chris knows how to simplify complex business issues and express ideas in a way that anyone can understand.  He touches people's emotions when he speaks, so they not only hear what he is saying but they feel it too.  People therefore become inspired and motivated which is why Chris is in such demand as a speaker.  Chris has over 30 years of customer service, marketing and management experience. In the 1980's he successfully founded The Marketing Group, a marketing services business that grew to have 14 offices throughout the UK.  In 1990 Chris embarked on a freelance career and is now in great demand as a customer service consultant and speaker.  He regularly works with Manchester Business School where he presents on a variety of senior management programmes and helps to organise and run their Study Tours of Service Excellence.  Chris is also a director of The Feedback Factory who gather customer feedback on behalf of clients and the founder of The Academy of Service Excellence who provide specialist training for people working in customer service.

Chris Daffy is comfortable with any size and type of audience, (he has presented to audiences from 20 to 2,000) and international engagements have already taken him to America, France, Germany, Holland, Japan, Spain, Sweden and Turkey.

Length of Speech:
45 minutes to full-day workshops

Fee range:
£4,000 - £6,000

Travel From:
SELECT Speakers, PO Box 57, Monmouth, United Kingdom

Preview Tape:
Available upon request

Partial Client List:
American Express, Apple Computers, BA, BBC, BT FedEx Europe, First Direct, Hewlett-Packard, Kodak, Lucent Technologies, Microsoft UK, Toyota, Unilever

Customer Comments:
"Your speech was truly inspirational and I am sure that the distributors who attended will return to their countries eager to share what they have learnt with their colleagues, and keen to implement 'plus one' customer service."
Seihachi Takahashi, Director, Member of the Board, Toyota Motor Corporation

Speaker Request Form: click here to submit your requirements

Links:
eProducts & Services Store: 'SERVICE', a video training programme Chris stars in is featured in the Training & Development Section of this store
eProducts & Services Store: The Feedback Factory, Academy of Service Excellence and Marketing Group are featured in the Consultancy Services Section of this store
eBooks Store: For Chris' brilliant book Once A Customer Always A Customer
eArticle Store: Chris' articles in this store give you a great introduction to his inspirational thinking

Speakers Agent: eCustomerServiceWorld.com