Introduction/One-line Summary:
One of the World's leading authorities on applying creative thinking to customer service and author of  "Batteries Included! Creating Legendary Service", the book that Tom Peters describes as "..simply brilliant!

Key Speech Topic:
Nigel can tailor his presentations to suit virtually any customer service theme.  For half-day or one-day events a combination of his most popular topics can be combined.  The most popular topics requested are:

• Discovering Your Own Legend
  
• Shaping The Future - What Customers Need In The New Millennium
  
• Why Customer Loyalty Is An Emotional Response - Finding Your Service Heart
  
• Recharging Your Creative Batteries: Innovation, Change And The Customer
  
• Forget Thinking Outside The Box - Change It!
  
• How To Create Service 'Players' - And Root Out The Walking Dead, Cynics, and Spectators Nigel can customise his presentations to suit a particular industry or organisation.

Profile:
Nigel Barlow is the author of the recently published book "Batteries Included! Creating Legendary Service" which, with its ground-breaking ideas about the next level to aim for in serving your customers, is generating brilliant reviews.
Tom Peters, the legendary management guru, writes: "This book is simply brilliant!  Is there anything left to say about superior customer service? The answer is obviously a resounding 'yes'.  This book proves it!"

Nigel is a founding director of Service Legends, the international consultancy that specialises in applying creative thinking to customer service.  His distinctive approach is to convey vital messages in a highly entertaining and interactive manner. He is a founding Director of both the Tom Peters Group Consulting Business in the UK and more recently the Deva Partnership Limited which focuses more sharply on company-wide change initiatives.  Nigel is a qualified barrister having read Law at Oxford in the early 1970's.

He is a practising consultant to major organisations in Europe and the USA, helping managers to think beyond their current vision of possibilities in order to invent their own future.  He looks at creative approaches to change, (stimulating individuals and organisations to become passionate about change), fresh thinking in turbulent times, capturing the future, leadership and empowerment and how management style influences strategy.

Length of Speech:
45 minutes to full-day workshops

Fee range:
£4,000 - £7,000

Travel From:
107 Plater Drive, Oxford Waterside, Oxford, United Kingdom

Preview Tape:
Available upon request

Partial Client List:
Abbey National, AGA, Argos, Arthur Andersen, Barclays, BP, Ericsson, Exxon Chemical, Glaxo, Granada, Mobil, Nestle, Sun Life, Texaco, Whitbread

Customer Comments:
"Nigel is an agent provocateur.  With wit and humour his telling messages get home."
Steve Walker, Human Resources Director, SKF

"An exhilarating conference speech! Thank you!"
John Church, Managing Director, Barclays Offshore Services

"Nigel's presentation to our top 100 European executives was a contribution of wit and very relevant business observations, thus reinforcing the key message of our meeting.  It was a good way of ending the first day light-heartedly in style, but authoritatively in content."
Colin Brown, Group Director, Reckitt & Colman Europe.

"I am particularly pleased with the refreshing new approach that you have brought to our conferences.  The subjects you have tackled have been the soft, people-related matters that traditionally we have struggled to get our staff  to understand and relate to.  Your style, a mixture of humour, anecdote, and sound intellectual reasoning has struck a chord with our audiences."
Richard Nichols, Transition Manager, Legal & General.

Speaker Request Form: click here to submit your requirements

Links:
eProducts & Services Store: Read about Nigel's company, Service Legends, in the Consultancy Services Section of this store
eArticles Store: You will find one article by Nigel in the eArticle Store
eBooks Store: You can review and buy Nigel's brilliant new book in the eBooks Store

Speakers Agent: eCustomerServiceWorld.com