These are the standard conditions by which eCustomerServiceWorld.com Ltd., Treadwell House, The High Street, Bloxham, OX15 4PP, England agrees with the client (the "Client") as defined in the "Speakers Contract" to the supply of a Speaker(s) (the "Speaker") for specified engagements whether from our own eSpeakers Store or from another agent or source.

These terms constitute the whole agreement (the "Agreement") between eCustomerServiceWorld.com Ltd. and the Client which supersedes any other agreement whether oral or written.

1. Definitions
Fee - specified within the Speakers Contract
Deposit - specified within the Speakers Contract
Due Date - specified within the Speakers Contract
Engagement - the involvement of the Speaker as specified within the Speakers Contract

2. Clients Obligations
The Client will provide:-
(i) a suitable venue with appropriate heating, lighting and ventilation.
(ii) that all necessary regulations are met in respect of the venue for fire, safety and any other statutory regulations and ensure that the maximum audience capacity for the venue is not exceeded.
(iii) suitable insurance including adequate public liability insurance and that the client shall indemnify the Speaker against any action, claim, demand or proceeding made against the Speaker by any person, firm, company, government authority or agency arising out of or in connection with the organisation or conduct of the activities and opportunities referred to in the Speakers Contract by the Client or by any person at the Client's direction or with the Client's authority or permission together with all costs and expenses which may be incurred by eCustomerServiceWorld.com Ltd and the Speaker in connection herewith.
(iv) all technical requirements and stage accessories listed in the Speakers Contract or requested prior to the engagement that are necessary for the Speaker to perform the services and these must be supplied in good working order and in particular suitable amplification must be ensured.
(v) any reasonable speaker support material requested by the Speaker in connection with this engagement.

3. Suitability
While eCustomerServiceWorld.com Ltd. makes every effort to ensure the suitability of a Speaker for the engagement, no liability is accepted by eCustomerServiceWorld.com Ltd., for its officers, servants or agents and each of them shall not be responsible for loss, damage, costs, charges or expenses whether occasioned by negligence or caused in any other way whatsoever and whether arising directly or as a result of any action in connection with the supply of the Speaker by eCustomerServiceWorld.com Ltd.

4. Payment
(i) In consideration of eCustomerServiceWorld.com Ltd. providing the services of the Speaker for this engagement the Client will pay the agreed amounts on the Due Dates as specified in the Speakers Contract and shown on the Invoice(s).
(ii) The Deposit must be received by eCustomerServiceWorld.com Ltd. within 14 days of the date of invoice and in this respect time will be of the essence.
(iii) The Balance of the Fee must be received by eCustomerServiceWorld.com Ltd. at least 30 days prior to the date of the Engagement and in this respect time will be of the essence.
(iv) Payment is to be made by bank transfer, cheque or cash and where applicable made payable to eCustomerServiceWorld.com Ltd.
(v) Value Added Tax will be charged at the prevailing rate for engagements within the UK.

5. Expenses
The Client is responsible for all necessary expenses incurred by the Speaker that are directly connected with the Engagement. The Client will where appropriate provide the Speaker with accommodation, meals and all air or overland travel tickets. All travel will normally be first class unless agreed to the contrary in writing or by e-mail by eCustomerServiceWorld.com Ltd. Expenses will be invoiced to the Client by eCustomerServiceWorld.com Ltd. and must be paid within 14 days of receipt of the invoice.

6. Late Payment
In the event of any payments of the Fee or Expenses not being paid in full on the Due Dates eCustomerServiceWorld.com Ltd. reserves the right to charge interest at the rate of 3% above the Bank of England's base rate.

7. Promotional Information and Photography
The Client agrees to provide copy of all promotional materials, brochures,press releases etc. prior to printing for approval by the Speaker. For the purpose of creating such printed matter photographs of the speaker may be enclosed with the Speakers Contract.  The photographs supplied should be returned to eCustomerServiceWorld.com Ltd.

8. Copyright
The client undertakes not to permit any person to make any sound recording or video recording of the Speaker's participation in or performance of these services unless authorised by eCustomerServiceWorld.com Ltd. in writing or by e-mail. Copyright in any of the material or ideas used for or in connection with the engagement shall be and remain vested in the Speaker.

9. Cancellation
(i) Fifty per cent of the fee is not repayable in the event of the Client cancelling or changing any of the arrangements in respect of the function or otherwise preventing the Speaker from providing the services specified within the Speakers Contract or failing to provide the Speaker with the necessary facilities and opportunities of doing so.  In such circumstances the fee becomes due for payment within 14 days of the date of cancellation or of such changes taking place. eCustomerServiceWorld.com Ltd. must be informed in writing at the earliest opportunity of any cancellation or changes to the Speakers Contract.
(ii) In the event that eCustomerServiceWorld.com Ltd. or the Speaker are unable to fulfil the engagement for whatever reason eCustomerServiceWorld.com Ltd. will use its best endeavours to offer an alternative Speaker and if the alternative Speaker is not reasonably acceptable to the Client then eCustomerServiceWorld.com Ltd. will refund the Fee or the Deposit if the Balance of the Fee has not been received. Provision for this refund is only applicable if all payments under this agreement are made by the Due Dates.

10. Force Majeure
In the event that this agreement cannot be performed or any of its obligations fulfilled for any reason beyond the reasonable control of either party including war, industrial action, floods, access, then such non-performance or failure to fulfil the obligation thereunder shall be deemed not to be a breach of this agreement.

11. Governing Law
This contract shall in every respect be governed by English Law without prejudice to any right that eCustomerServiceWorld.com Ltd. may have to take proceedings in any part of the World. The English Courts to whose jurisdiction the Client submits by entering into this agreement with eCustomerServiceWorld.com Ltd. shall have jurisdiction in the event of any dispute arising out of this agreement.