Mountain View, Calif. - May, 2002 - For businesses that need to focus on retaining and growing high-value customers, ePeople has announced ePeople Teamwork 4.0, a Web-based, collaborative CRM application that enables a team approach to resolving complex issues.
With ePeople Teamwork 4.0, (formerly ePeople Service Network 3.1), companies can improve customer satisfaction by delivering faster, more accurate answers to complex issues and offering targeted service and support programs to their key customers in high technology, heavy engineering and institutional financial services markets.
"As the world leader in business intelligence, we are committed to providing our customers with quick and accurate responses to any issues that might arise within the enterprise environment. Combining ePeople Teamwork 4.0 - its collaboration engine, integration openness, and workflow processes - with our award-winning customer support website provides a best of breed framework for delivering high-value solutions to our customers" says Ed Shepherdson, Vice President, Global Customer Support, Cognos Inc.
The collaborative team building and complex issue resolution capabilities of ePeople Teamwork 4.0 combined with the service request tracking and escalation management capabilities of CRM systems creates an end-to-end, streamlined process for service, support and account management organizations.
Building the Best Team to Resolve Any Support Issue
ePeople Teamwork 4.0 enables companies to tailor service and support offerings based on customer value. High-value customers often have complex environments, global operations and multiple internal contact points. ePeople Teamwork's collaborative issue resolution capabilities enables companies to engage people not only inside the service and support department and company, but outside to partners, vendors or other resources in order to build the best possible team to serve these complex and valuable customers.
In addition, with ePeople Teamwork 4.0, companies can extend their service and support infrastructure outside company boundaries, connecting the distribution channel and OEM partners to customers. Jointly delivered service and support offerings to common customers, powered by ePeople's solution, allow the partners to better service the customers, provide both the company and partners with a complete view of the customer account and lets both close service requests faster and more accurately.
About ePeople
ePeople, founded in 1997, is the leading provider of Web-based, collaborative CRM solutions. The ePeople Teamwork application helps companies manage and resolve complex customer issues more effectively, thereby increasing customer satisfaction and retention. Customers of ePeople include Adobe Systems, Inc., Cognos, Inc., Openwave Systems, Inc., Oracle Corp., Sybase, Inc., and Symbol Technologies, Inc.
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