The Orlando World Center Marriott Resort and Convention Center, Florida
November 2nd - 5th 2003

This year, The North American Conference on Customer Management has attracted a truly awe-inspiring line-up of world-class keynote speakers. At most ordinary conferences you might be fortunate enough to hear from just one of the business-changing & life-changing speakers that have agreed to speak at our conference.

To borrow some words from Tom Peters, businesses today have sounded the ‘Death Knell for the Ordinary’ and so we hope you will agree that our conference stands out from the conference crowd as extraordinary in terms of the stature, importance and number of world-class speakers, the incredible range of choices for you to build your own conference program, and incredible value for money.

The full conference program will be published in April 2003 - in the meantime you can read more on this page about:

• The confirmed keynote speakers
• The 7 tracks
• Budget for the conference
• Pre-register your interest in attending the conference
• Learn about sponsorship of the conference

Tom Peters, The World's Greatest Management Guru
Michael Porter, The World's Greatest Strategist
Stephen Covey, The World's Most Influential Business Author
Warren Bennis, The World's Greatest Leadership Guru
Martha Rogers, The World's Greatest 1 to 1 Expert
Kjell Nordstrom, The World's Funkiest Business Guru
Tim Sanders, Chief Solutions Officer, Yahoo and best selling author of 'Love is the Killer App'

The 7 Tracks

As well as the keynote sessions the conference provides an incredible range of choice, featuring 7 tracks (42 sessions). The tracks are :

• Customer Service Management
• CRM
• Business Leaders
• Marketing
• Customer Service Management; Tools & Techniques
• Contact Center Management
• Customer Experience Management

Budget for the conference

Conference Pricing
The conference offers outstanding value for money and is priced at just $1395.00($1595 full price) for all attendees who take advantage of the early booking discount by booking before July 31st 2003.

The price entitles the attendee to attend all the main conference sessions and includes a cocktail reception on the evening of Sunday November 2nd and lunch and refreshment breaks on the days of Monday November 3rd and Tuesday November 4th.

Conference Venue
We have negotiated a special rate of $189.00 per night at The Orlando World Center Marriott Resort and Convention Center which you can obtain by referring to The North American Conference on Customer Management.

Venue Website http://www.marriottworldcenter.com
Telephone hotel direct 1 407 239 4200
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Pre-Register Your Interest

Over 1000 senior managers and executives from North America’s most customer-focused companies, charged with the development and implementation of their organization’s Customer Strategies, are expected to attend the conference.

To register your interest in the event and be amongst the first people to receive the full conference brochure please provide us with a few details and submit the form below. We expect demand to be high for this event so we are offering you the opportunity to reserve a place today :

If you would like to discuss any aspect of the event please call the eCustomerServiceWorld team on 1 800 380 9379.
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Learn about sponsorship of the Conference

There are a number of different sponsorship packages to allow people from the customer management vendor community to exhibit at the event and obtain a range of other benefits, for full details of the sponsorship packages available please Judy Siddell:
email Judy at JSiddell@ndegree.com
tel: 1 978 579 2042.
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